CustomerHub

The User Directory feature lets your site members browse and connect with other users who have access to the same products or memberships. It’s designed to foster collaboration, networking, and community-building within your CustomerHub site.

Users can view profiles, see shared interests or access levels, and reach out to others who are on similar learning paths or using the same services. Whether you're building a learning community, a member network, or a peer support space, the User Directory helps create meaningful connections among your users. ​

Follow these instructions to add the User Directory to your site.

Go to Settings &gt; App Settings, then toggle on 'Enable user directory' ​

- Go to Settings &gt; App Settings, then toggle on 'Enable user directory' ​

Once the User Directory has been added, a new navigation option 'Directory' will appear in the user site:

This will enable end Users to browse other User profiles who share access to the same products.

Example: If the user Landon Skyles has access to Surfing 101, Surfing 201, and Surfing 301 then he will automatically see any other users in the Directory who have access to any of those products.

Both Admins and End Users have the ability to update user profile information.

Instructions for users to update their profile

Click Profile option from the user dropdown ​

1. General (tab)
 1. First Name
 2. Last Name
 3. Email
 4. Password
2. About (tab)
 1. Profile image url
 2. Phone
 3. Website
 4. Bio
 5. Instagram url
 6. Facebook url
 7. X url
 8. LinkedIn url
3. Notifications (tab)
 1. New product content
 2. New posts
 3. Comment replies
 4. Onboarding notifications ​

1. Log in to the user site
2. Click Profile option from the user dropdown ​
 
 
3. Update any of the following fields:
 1. General (tab)
 1. First Name
 2. Last Name
 3. Email
 4. Password
 2. About (tab)
 1. Profile image url
 2. Phone
 3. Website
 4. Bio
 5. Instagram url
 6. Facebook url
 7. X url
 8. LinkedIn url
 3. Notifications (tab)
 1. New product content
 2. New posts
 3. Comment replies
 4. Onboarding notifications ​

Instructions for Admins to update a User profile

From the Admin Console, navigate to Users

Update any fields on the General or About tab ​

1. From the Admin Console, navigate to Users
2. Navigate to desired user profile
3. Update any fields on the General or About tab ​
 
 ​

- Avatar URL is limited to image URLs for now
- The user bio field is limited to a 500 characters max

To navigate to the User Directory as a user, simply click Directory from the main site navigation.

The following functions are available in the Directory:

Search by name or description ​

1. Filter by product
2. Search by name or description ​

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Can I upload a profile picture? Not yet—this will be enabled in a future release.

Why don’t I see certain users? Only users with shared product access are visible in the directory.

Create a connected community by allowing users to discover and engage with others who share product access.

User Directory

Overview

Add the User Directory to your site

Updating user profiles

Instructions for users to update their profile

Instructions for Admins to update a User profile

Interacting with the User Directory

FAQs