✅ API Connection Issue

Status: FIX DEPLOYED ON 1/31/20


Some CustomerHub applications lost connection with Keap (including Keap Basic, Keap Pro, and Infusionsoft accounts). This issue prevented both admin and end users from accessing affected CustomerHub accounts, and was caused by recent changes to the Keap API.

Update 1:54pm EST: We identified and deployed a patch that fixed the connection issue with all remaining affected CustomerHub applications.

Update 1:18pm EST: We have deployed a patch that allows admin users to fix the connection issue by logging in to CustomerHub and reconnecting to their Keap/Infusionsoft applications. We are still working with the Keap development team to identify and provide a fix that does not require admin users to manually reconnect.

Update 11:30am EST: We identified this as a high priority issue affecting multiple CustomerHub applications. We are researching the issue and will post live updates until this is fixed.

✅ Payment error message & failed payment notification

Status: FIX DEPLOYED ON 7/23/19

Issue Details: 

  1. When a customer makes a payment via CustomerHub the payment is successfully processed in Infusionsoft, however an error message is received.
  2. Payment notification emails are not successfully being sent via email to the payment notification email.


This issue was impacting all CustomerHub applications that turned on the new payment notification setting after the deployment on 7/16. The fix has been completed and was deployed on 7/23.

Last Updated: July 24, 2019 - 12:21 pm AZ time

✅ Updating a subscription in CustomerHub will reset Merchant selection

Status: FIX DEPLOYED - Infusionsoft has notified us this has been fixed

Issue Details: 

When a customer updates their subscription credit card via the CustomerHub account page, it will reset the merchant account selected for that subscription in Infusionsoft. 

See additional information regarding this issue here.


Currently there is no known work around. All affected subscriptions will need to be manually updated.

Last Updated: January 17, 2019 - 9:21 am AZ time

✅ Page asset (images, videos, files, etc.) sorting issue


Issue Details: 

When editing a page, the assets side bar menu (images, videos, files, etc.) now displays assets in order of oldest to most recently created.  Also, the alphabetical sorting does not display results.


We are aware of the issue and working on a fix.

Last Updated: Nov. 8, 2018 - 3:30PM AZ time

✅ Customers are getting a login error: [InvalidParameter] ...


Issue Details: 

Customers get a login error when they have an invalid or expired Credit Card on file in Infusionsoft.

The errors could include the following:

  • [InvalidParameter]Number is missing digits
  • [InvalidParameter]Card has expired
  • [InvalidParameter]Number isn't a string
  • [InvalidParameter]First four digits indicate unknown card type
  • [InvalidParameter]Number failed checksum test

Temporary workaround:

In many cases we have seen the issue get resolved when the Customers invalid or expired credit cards are made in-active inside Infusionsoft.

Last Updated: Nov. 8, 2018 - 11:30am AZ time

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