What is an "All Access Pass" Collection?
An "All Access Pass" Collection is a special type of Collection that automatically grants all new and existing members full access to all content on your CustomerHub site.
This setup serves as the ultimate membership offering, encouraging customers to upgrade for complete access. Every individual product purchase brings them closer to unlocking everything, but with the All Access Pass, they can instantly gain full permission to all available content, enhancing their experience and engagement.
At its core, an All Access Pass is one type of Collection
How to Create an "All Access Pass"
There are two methods to create an "All Access Pass" Collection.
Use the All Access Pass Collection Template
Go to the "Products" page in your CustomerHub admin.
From there, click the blue "+" icon in the top right and choose "Collection".
From there you can choose the All Access Pass Template.
This collection template has all settings enabled for users to automatically have access to all products. Learn More
Convert an existing Collection into an "All Access Pass"
To set up an existing collection into an "All Access Pass" simply update your collection settings. Set the collection to "All products" and "All users". Learn More.
How is an "All Access Pass" Different from Other Collections?
The biggest difference is in the name; an "All Access Pass" grants an end-user access to All Standard Products automatically. In other words, new and existing users will get access to ALL published products without having to be added to any products/collections.
When an End User looks at the Library...
If they have an All Access Pass the end user will see every Standard Product is unlocked and available to start.
If they have a Selected Products Collection the end user will not be able to access the Standard Products in the Collection from the library. Only by clicking on the Collection and then going to the Standard Product from the Collection's Dashboard.
When a CustomerHub Admin publishes a new Standard Product...
The newly published product will automatically be added to an All Access Pass but will not be automatically added to a Selected Products Collection. It would need to be manually selected from the Selected Products Collection's Settings.
The Collection Dashboard...
An All Access Pass will only show the pages within the Collection and none of the Standard Products.
For a Selected Products Collection, the dashboard will show all Standard Products and pages that have been added to the Collection.
The Content Tab...
An All Access Pass will only show the pages within the Collection and none of the Standard Products.
For a Selected Products Collection, the Content Tab will show all Standard Products and pages that have been added to the Collection.
All Access Pass Best Practices
Pricing
The All Access Pass on your CustomerHub site should always be the most expensive option since it contains the most. Any time you sell a Standard Product or another Collection, there should be an opportunity to upsell to the full All Access Pass.
Hide from the Library
The setting "Display in Library" should be disabled in the Collection Settings. But then how do you promote and upsell to it? Using this setting will still allow you to add the product card to pages within your site. This is especially effective at the end of an online course or workshop series.
Previewing New Products When Using an "All Access Pass"
Once you've added end users with All Access Passes, any Standard Product you publish will be visible to them. To avoid showing them incomplete products before they are ready, you can change the Standard Product's "Display in Library" option to disabled in that product's settings. Then when you wish to view it with your test user, you can get there using the URL to the page you would like to preview. Learn More