Skip to main content
Does CustomerHub support SCORM?

This article aims to clarify what SCORM is and explain CustomerHub's compliance/non-compliance with SCORM specifications.

Updated over a week ago


SCORM (Sharable Content Object Reference Model) is a widely recognized set of standards for creating and delivering e-learning content. While CustomerHub does not support uploading SCORM files directly, it does meet several SCORM standards pertaining to tracking, reporting, and content organization. This article aims to clarify what SCORM is and explain CustomerHub's compliance/non-compliance with SCORM specifications.

What is SCORM?

SCORM stands for Sharable Content Object Reference Model. It is a collection of technical standards and specifications that ensure interoperability and reusability of e-learning content. SCORM allows instructional designers to create modular and shareable content that can be easily integrated into different Learning Management Systems (LMS).

CustomerHub and SCORM Compatibility

CustomerHub, as a platform, does not support direct uploading of SCORM files. However, it does align with several key SCORM standards, enabling efficient learning experiences for users. Here are the areas in which CustomerHub complies with SCORM:

  • Tracking and Reporting: CustomerHub offers robust tracking and reporting capabilities, allowing you to monitor learner progress and completion status. You can assess how learners interact with the content, track their scores, and generate comprehensive reports to evaluate their performance.

  • Content Organization and Structure: CustomerHub provides tools and features to organize your e-learning content in a structured manner, enabling the flow and progression of the material based on learner interactions and progress. You can create modules, lessons, and quizzes in a logical sequence to facilitate effective learning experiences.

  • Bookmarking: CustomerHub supports bookmarking, allowing learners to resume their progress from where they left off. They can easily navigate through the content and pick up where they left off, enhancing their learning continuity.


It's important to note that while CustomerHub offers tracking, reporting, content organization, and bookmarking features that align with SCORM principles, it does not directly support the uploading of SCORM packages. Therefore, if you have SCORM content that needs to be used in CustomerHub, it will require conversion or adaptation to a format compatible with the platform.


SCORM is a widely recognized standard for e-learning content interoperability, and while CustomerHub does not support direct uploading of SCORM files, it meets several SCORM standards regarding tracking, reporting, content organization, and bookmarking. This allows for effective learning experiences and progress tracking within the CustomerHub platform. If you have SCORM content, you may consider converting it to a compatible format to utilize it in CustomerHub.

Did this answer your question?