Like & Send button

The Facebook integration allows you to add a Like & Send button to pages and partials so that your members can share content. When someone "likes" a page in your site they are added to the Facepile display.

  • Like Button: The Like button lets people quickly share content with their friends. A single click on the button will 'like' pieces of content on the web, which shares them back to Facebook, where they can be seen by friends and re-shared. When a follower who is also a member of your CustomerHub site clicks on this link, they can log into your site and view the shared content. When a follower who is not a member clicks on the link, they will go to the Redirect URL you set up when you enabled the Facebook integration.
  • Send Button: When a member clicks on the Send button, they are able to send a private message to a Facebook friend or any email address. The member's friend receives a direct message that includes a link to the CustomerHub page. If they are not a member, they are taken to the Redirect URL you entered into the Facebook Add-On settings.
  1. To Add the Facebook Like & Send Button to a CustomerHub Page, go to Pages.
  2. Open the Page or Subpage you want to edit.
  3. Put your cursor in the page editor to select a location for the Like button (above or below the page content.)
  4. Click on the Facebook merge icon
  5. Click on the Like Button link to add the button to the page.
  6. Save the Page.

Comments

The Facebook comments feature allows your members to post feedback or thoughts about the content they are viewing on the page (e.g. a featured video). This powerful tool adds a "community" type interaction to any page of your membership site.

Through the Comments section, your members can:

  • Share a comment or ask a question about the page content
  • Post the comment or question to their own Facebook profile page
  • Reply to another member's comment or question
  • Add other members to their own Facebook network
  • Follow discussions that they are participating in, or ones that interest them, even if they are not participating

To add the Facebook Comments feature:

  1. Go to Pages and open a page or subpage to edit it
  2. Click on the General Info tab
  3. Go to the Facebook Comments section and mark the check-box to turn on the comments
  4. (Optional) Enter a width (e.g. 300px) to adjust the width of the comments display, if needed
  5. Save the changes

Important note: After you add Facebook Comments to your CustomerHub website pages, you need to make sure you monitor them.  The comments may include questions, feedback, requests for help, or ideas for additional content. The Facebook Comments tool is a two-way conversation. You want to make sure someone is dedicated to responding when appropriate. You can either moderate comments by viewing individual pages or view all of the site comments through Facebook. To be a moderator, you must be logged into Facebook and Customer Hub AND your Facebook profile must be listed in the CustomerHub Facebook Settings. If more than one person is responsible for moderating comments you can enter multiple profile IDs into this field (Settings > Add-Ons).

To moderate comments:

  1. Go to: https://developers.facebook.com/tools/comments
  2. Once logged in, make sure you have your CustomerHub app selected
  3. From this page you can mage all your comments.

OR

  1. Log into CustomerHub and go to Admin > Integrations
  2. Click Settings link under the Facebook integration section
  3. Click the moderate comments link 
  4. This will redirect you to: https://developers.facebook.com/tools/comments

Pro tip: If you choose to approve comments, they will not show up in CustomerHub until the moderator approves them. If you want to allow as many comments as possible, but want to keep inappropriate or "spammy" comments to a minimum, you can configure Blacklisted words.

Facebook Live Stream

The Facebook Live Stream allows your CustomerHub site members to communicate in real time, like the Chat function in Facebook. It encourages interaction during live events like a live streaming video, speech, webcast, or live webinar. You can also host live chats around a specific topic within your CustomerHub application, encouraging a discussion group or mastermind-type interaction. The Live Stream displays comments from members who are logged into Facebook during the discussion. There is no moderation tool for the Live Stream - all comments are posted immediately. If you want to moderate, you will need to use the Comments option instead.

To Add the Facebook Live Stream:

  1. Go to Pages and open the page or subpage you want to edit
  2. Place your cursor in the page editor to select a location for the button (above or below the page content)
  3. Click on the Facebook merge icon
  4. Click on the Live Stream link to add it to the page
  5. Save the Page

Facebook Activity Feed and Facepile

The Facebook Activity Feed adds value to your site by giving members a glimpse into how others in their network are engaging with your CustomerHub content. As your members develop relationships with one another by "friending" each other on Facebook, they'll see updates as the people in their network "Like" and comment on videos, pages, and other membership site content. This encourages interaction and draws attention to the content that is most popular with other members. Each logged on member will see a personalized activity stream that displays Friend activity.

The Facebook Activity Feed adds value to your site by giving members a glimpse into how others in their network are engaging with your CustomerHub content. As your members develop relationships with one another by "friending" each other on Facebook, they'll see updates as the people in their network "Like" and comment on videos, pages, and other membership site content. This encourages interaction and draws attention to the content that is most popular with other members. Each logged on member will see a personalized activity stream that displays Friend activity.

You might want to add the Activity Feed or Facepile to the main page of your Membership site or to the Right Column (so that it shows up to the right of most / all of your pages.)

To Add the Facebook Activity Feed or Facepile:

  1. Go to Pages and open the Page or Subpage you want to edit
  2. Place your cursor in the page editor to select a location for the button (above or below the page content)
  3. Click on the Facebook merge icon
  4. Click on the Activity Feed or Facepile link to add it to the page
  5. Save the page
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