Connectors are used to sync data with your existing business tools and CustomerHub. With our Keap** connectors we make it easier than ever to:

  • Run automaton on your CustomerHub users

  • Give existing or new Keap contacts access to CustomerHub

To get started:

  1. Click on Connectors in the side menu

  2. Click Connect to start the process for Keap

  3. (OPTIONAL) Toggle on your preferred Connector options (see Connector options below)

  4. Click Connect

  5. Log-in to your Keap account

  6. Select the Keap app

  7. Click “Allow”

  8. Done

Once CustomerHub is connected, we automatically create a corresponding Keap tag for all CustomerHub products. Simply apply that product specific tag to a contact in Keap to add them to CustomerHub and give them access. No special campaign sequence steps required.

Connector options:

Send API post to Keap when new users are created

  • Integration = customerhub

  • Call Name = UserCreated

Send API post to Keap when users log in

  • Integration = customerhub

  • Call Name = UserLogin

Send API post to Keap when users completes a specific product

Learn More about using API goal with Keap Campaigns

Manage Connector setup

To edit, disconnect, or re-connect Keap integration, follow these steps.

  1. Click on Connectors menu

  2. Click the 3 dots menu to edit or disconnect

  3. If you clicked edit you can adjust Connector options or reconnect

  4. Click Save when complete

What happens when I delete a product from CustomerHub?

  • We automatically cleanup all data by deleting the associated product tag in Keap.

What if I create a CustomerHub product and it has the same name as an existing tag in Keap?

  • We create a new tag and append “- duplicate” to that newly linked tag.

What happens if I delete the product specific tag that was created by CustomerHub?

Does renaming a tag or product break the “sync” connection?

  • No, when a product is renamed, we update the tag in Keap. when a tag is renamed, we continue to sync that tag. We recommend that you do not edit any tags created and associated with CustomerHub products.

Does my existing Keap automation work? What changes do I need to make?

  • Yes and no. The new automation for CustomerHub has been simplified and streamlined. You no longer need a special campaign sequence step to add a new user. Now you just apply a tag related to your product and you’re done. Not to worry, we’ll cover this later in this guide.

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