CustomerHub Login

This article provides instructions on how to log in to your CustomerHub account.

Updated over a week ago

Admin login URL:

To log in to your CustomerHub application as an Admin, go to:

Enter your username (email) and password.

Forgot your password? Reset it here

User login URL:

Your Users will log in to your CustomerHub site here:

For example, if my CustomerHub app name was "acmeco". Your user login URL would be: https://acmeco.customerhub.com/login

You can always see this URL in the top right of your app.

How do I reset a user's password?

  1. Go to the users list and click on the users' name. Click the 3 dots next to the "cancel" button and select "Reset Password". This will send a secure email to the user so they can reset a password.

  2. You can also create a temporary password that your user can use at log in. When a temporary password is used, CustomerHub will prompt the user to create another password before securely logging in.

Why does it keep giving me an "Invalid Credentials" error?

There are a few possible reasons why you may be getting an Invalid Credentials error when trying to log into your CustomerHub account.

  1. You have entered your email or password incorrectly - this can also happen if you accidentally included capital letters in your email address.

  2. You might actually be a CustomerHub Classic admin instead of a CustomerHub Next admin - Click here to go to the CustomerHub Classic Help Center

  3. You might be a member of a CustomerHub site instead of an admin - If you do not have a membership site built with CustomerHub and are trying to access a course or product that you purchased from a different company, then you will need to contact that company directly via email.

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