CustomerHub

A list of known issues with details and workarounds

Known Issues

Learn how to pay invoices, add or update a credit card, and more...

Manage your CustomerHub account

How-tos, FAQs, common issues, and contacting support

Support & Troubleshooting

This article provides instructions on how to log in to your CustomerHub account.

Logging in to CustomerHub

Effortlessly expand your team! 🚀 Learn how to invite a new admin to your CustomerHub account in just a few clicks and streamline your workflow today.

Invite new admin users

Instructions on how to change the product menu orientation from a right column to a left column for the Motivate theme.

Change the product menu orientation

Learn how to customize the navigation icons in your CustomerHub site.

Add custom navigation icons

Take your site to the next level with these ninja strategies

How-tos

This article summarizes the important changes for all CustomerHub Next accounts (includes all apps created after March 2021).

Important CustomerHub Changes (Aug 2025)

Miscellaneous information, news, and announcements

Miscellaneous

Unlock the mystery of SCORM! This article breaks down what SCORM is and explores whether CustomerHub aligns with SCORM specifications—so you know exactly what to expect. 🚀

Does CustomerHub support SCORM?

Frequently Asked Questions (FAQ)

This article summarizes the important changes for all CustomerHub Classic accounts (includes all apps created before April 2021).

Important Changes for Classic CustomerHub Accounts (Aug 2025)

FAQ's for exiting customers looking to upgrade to the new CustomerHub

Migrating to CustomerHub Next

CustomerHub Classic

Main Website

Website

Login

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.