Overview
We’re entering a new era of CustomerHub — one focused on automation, personalization, and growth. To support this, we’re rolling out updates to our platform starting August 2025 including new plan tiers, multimedia storage pricing, and early access to our upcoming AI add-on, LoyalStream.
New Plan Tiers (August 2025)
Multimedia Storage Pricing (September 2025)
Optional: LoyalStream Super Early-Bird Offer (August 2025)
New Plan Tiers
We'll be rolling out the following plan tiers starting August 12th, 2025:
| Onboard $49/mo | Educate $79/mo | Engage |
Branded Website | ✅ | ✅ | ✅ |
Onboarding Experiences | ✅ | ✅ | ✅ |
User Notes | ✅ | ✅ | ✅ |
Digital Product Library | ❌ | ✅ | ✅ |
User Feed (Posts) | ❌ | ✅ | ✅ |
Community Spaces | ❌ | ❌ | ✅ |
Advanced Theme Editing | ❌ | ✅ | ✅ |
Landing Pages | ❌ | ✅ | ✅ |
Activity Tracking/Triggers | ✅ | ✅ | ✅ |
Connectors | ✅ | ✅ | ✅ |
Public API | ✅ | ✅ | ✅ |
*All plans include Unlimited Admins and Users
Important Note: All current customers will be automatically grandfathered in to the Educate Plan. No action is required and you will retain all of your existing functionality with no changes to your Admin or User experiences.
Multimedia Storage Pricing (Applies to All)
To ensure fair and scalable usage across all accounts, we’re introducing tiered multimedia storage pricing effective September 1.
Every CustomerHub account includes up to 50GB of media storage at no additional cost. If your storage usage exceeds that amount, a small monthly fee will apply based on your total media usage.
Multimedia Storage Tiers
Storage Used | Monthly Cost |
0 - 50 GB | Included at no cost |
51 - 100 GB | $5/mo |
101 - 250 GB | $10/mo |
251 - 500 GB | $20/mo |
501 - 1000 GB | $40/mo |
Important note: Your usage will be assessed automatically and any applicable storage fees will be added to your subscription renewal starting in September. For annual plans, multimedia storage will be assessed every 30 days from the date of your most recent annual renewal.
Checking Your Storage
To check how much storage you currently have in your CustomerHub app, please navigate to your Multimedia page, and check the new Multimedia detail at the top of the page:
Important note: If you do not see the Multimedia detail under your current plan, please allow up to 3 business days for your application to refresh with this new information.
Optional: LoyalStream Super Early-Bird Offer
LoyalStream is our new AI-powered onboarding and engagement engine, built to boost retention and help your members succeed. We are offering early Beta access to customers who opt-in via our Super Early-Bird Offer
Special early pricing: $197 for the first year
Reserve now for just $1
Offer expires August 30
Important note: When reserving this offer, you will not be automatically billed for the remaining balance of $196. Rather, you will be contacted when the LoyalStream Beta goes live and will need to pay the remaining balance in order to finalize your Super Early-Bird special pricing.
Questions?
We’re happy to help. Please chat with us (use the help widget in the bottom right to start a chat with the team), or email us at support@customerhub.com with any questions or concerns.