Overview
We’re entering a new era of CustomerHub — one focused on automation, personalization, and growth. To support this, we’re aligning all Classic CustomerHub accounts with our updated pricing and platform structure. This article outlines the changes and what actions (if any) are required for your account, including:
Plan Pricing Updates
Starting with your September billing cycle, all CustomerHub Classic accounts will be aligned to our standard pricing
Basic Plan (Account Portal Only): $49/month
Pro Plan (Full Membership Site): $79/month
What You Need To Do
If you're on a standard plan:
You’re all set — no action is required.
If your current rate is lower than the standard pricing:
Your subscription will be automatically updated to the standard rate on your September billing date. You’ll see the new rate reflected on your next invoice.
If you don't have a payment method on file:
To keep your account active, please ensure you have a valid payment method on file before your September bill date. Once added, your account will be automatically transitioned to the appropriate standard plan.
🚨 If no payment method is on file by your September bill date, your account will be deactivated.
Payment method instructions
Add a payment method
Update your payment method
Multimedia Storage Pricing (Applies to All)
To ensure fair and scalable usage across all accounts, we’re introducing tiered multimedia storage pricing effective September 1.
Every CustomerHub Classic account includes up to 50GB of media storage at no additional cost. If your storage usage exceeds that amount, a small monthly fee will apply based on your total media usage.
Multimedia Storage Tiers
Storage Used | Monthly Cost |
0 - 50 GB | Included at no cost |
51 - 100 GB | $5/mo |
101 - 250 GB | $10/mo |
251 - 500 GB | $20/mo |
501 - 1000 GB | $40/mo |
Note: Your usage will be assessed automatically and any applicable storage fees will be added to your subscription renewal starting in September. For annual plans, multimedia storage will be assessed every 30 days from the date of your most recent annual renewal.
Checking Your Storage
To check how much storage you currently have in your CustomerHub Classic App, please navigate to your account page (User Dropdown > My Account), and check the new Multimedia detail under your Current Plan:
Important note: If you do not see the Multimedia detail under your current plan, please allow up to 3 business days for your application to refresh with this new information.
Optional: Special Offer to Migrate to the New Platform
If you'd like to take advantage of our latest features, including better design tools, upcoming AI-powered features (via LoyalStream), and more, you can upgrade to the new platform.
Special offer: We're offering a easier-than-ever DFY Migration Service, including an additional $100 savings if you take action by August 30th:
Includes branding setup, full content and user migration, connector configuration, and everything else you need to migrate to the new platform
Special price: $297 ($100 savings) + $59/product
Offer expires August 30
Important note: In order to maintain this special pricing, you'll need to complete your Kickoff call with CustomerHub no later than August 30th. You'll be provided with a scheduling link immediately after reserving the offer.
100% satisfaction guarantee
All services come with our 100% satisfaction guarantee. If you're not fully satisfied with our migration service for any reason just let us know within 30 days and we'll provide a full refund—no questions asked.
Questions?
We’re happy to help. Please chat with us (use the help widget in the bottom right to start a chat with the team), or email us at support@customerhub.com with any questions or concerns.