CustomerHub

To ensure users receive important updates, product access, and onboarding messages from your CustomerHub site, we recommend whitelisting our sending address in your email provider.

How to Whitelist CustomerHub Emails

Cearing your browser cache on desktop and/or mobile can resolve common CustomerHub issues like outdated content, missing features, and display errors.

Clear Your Browser Cache (and When You Should)

Learn how to customize the navigation icons in your CustomerHub site.

Add custom navigation icons

Instructions on how to change the product menu orientation from a right column to a left column for the Motivate theme.

Change the product menu orientation

A list of all known urgent & high priority issues with updated status, description, and other details.

Priority Known Issues

Details on upcoming scheduled maintenance

Scheduled Maintenance

Unlock the mystery of SCORM! This article breaks down what SCORM is and explores whether CustomerHub aligns with SCORM specifications—so you know exactly what to expect. 🚀

Does CustomerHub support SCORM?

Learn how to add custom styles to your theme.

Adding custom CSS

Integrate tracking for Keap, Google, Facebook, etc.

Adding JavaScript to your site

This article summarizes the important changes for all CustomerHub Next accounts (includes all apps created after March 2021).

Important CustomerHub Changes (Aug 2025)

Explore advanced customization options and stay up to date on platform behavior, known issues, and major changes.

Advanced Settings & Support

FAQ's for exiting customers looking to upgrade to the new CustomerHub

Migrating to CustomerHub Next

This article summarizes the important changes for all CustomerHub Classic accounts (includes all apps created before April 2021).

Important Changes for Classic CustomerHub Accounts (Aug 2025)

CustomerHub Classic

Main Website

Website

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Find answers and get help from Intercom Support and Community Experts

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