CustomerHub

Status: Resolved. We deployed patches on 09.02.25, 09.03.25, and 09.04.25 to address this issue.

Description: Our system experienced intermittent downtime impacting both admin console and user site.

Impact: All CustomerHub Next applications

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Status: We deployed a patch on 09.10.25 to help remediate this issue, however additional maintenance is needed to fully resolve it. We have identified a long-term fix and are currently working on this in anticipation of an upcoming deployment.

Description: Both admin console and user site are being impacted by occasional and intermittent slow page load times.

A list of all known urgent & high priority issues with updated status, description, and other details.

Priority Known Issues

Main Website

Website

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Priority	ETA	Currently Open
🔴 Urgent	24 hours or less	0
🟠 High	1-3 business days	1

Priority Known Issues

Summary

🔴 Urgent Priority Issues

Intermittent outages (Resolved)

🟠 High Priority Issues

Slow page load times