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Email Notifications management
Email Notifications management

Email notifications subscription options for both users and admins

Updated over a week ago

Both admins and users can manage the Users' individual notification preferences for transactional emails sent through CustomerHub.

Users can be subscribed or unsubscribed from the following email notifications:

  • Product content update notifications (manually sent by Admins)

  • Post access notifications (manually sent by Admins when a post goes live)

  • Comment reply notifications (automatically sent when a reply occurs)

Admin options

Admins can access a user's notification preferences directly from the user record while logged in to the admin account.

To change your preference as an Admin, toggle each setting as desired, then click Save.

User options

When logged in, Users can modify their notifications preferences from the Notifications tab on their user profile:

Users can toggle on/off each option and then click Save to set their individual notification preferences.

Users can also click on the Click here to manage your notification preferences link which is included at the bottom of all emails coming from CustomerHub to be taken directly to the Notification tab on their user profile:

This feature ensures that users only receive the notifications that they want, which in turn helps maximize customer satisfaction and mitigate unwanted email deliverability complaints or issues.

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