The Email Notifications Management feature gives you control over who receives email updates and when. In this article, you’ll learn how to manage notification settings for both users and admins, including subscription options for activity alerts, content updates, and system messages. Users can choose which notifications they want to receive, while admins can configure which types of alerts are sent and who gets them. This helps ensure relevant communication, reduce email fatigue, and keep everyone informed with the right level of updates.

Both admins and users can manage the Users' individual notification preferences for transactional emails sent through CustomerHub.

Users can be subscribed or unsubscribed from the following email notifications:

Admins can access a user's notification preferences directly from the user record while logged in to the admin account.

To change your preference as an Admin, toggle each setting as desired, then click Save.

When logged in, Users can modify their notifications preferences from the Notifications tab on their user profile:

Users can toggle on/off each option and then click Save to set their individual notification preferences.

Users can also click on the Click here to manage your notification preferences link which is included at the bottom of all emails coming from CustomerHub to be taken directly to the Notification tab on their user profile:

This feature ensures that users only receive the notifications that they want, which in turn helps maximize customer satisfaction and mitigate unwanted email deliverability complaints or issues.