09.04.2025
Intermittent outages
Status: We have identified the root cause of the outages from today and are actively working on a solution.
Description: Both admin and user site are being impacted by intermittent outages.
Impact: All CustomerHub Next applications
Priority: 🔴 Urgent
Log | Description |
3:08 PM EST | We have identified the cause of the issue and are actively working on a fix. |
12:36 PM EST | Patch deployed to restore availability. We are actively investigating the cause. |
12:23 PM EST | Admin and user site are down again. |
10:49 PM EST | We have deployed a patch to resolve the issue. |
10:37 AM EST | Both admin and user site experiencing an intermittent outage. This is an urgent priority issue and we are actively investigating the cause. |
09.03.2025
Product cards not displaying for site visitors
Status: Fix identified, work in progress
Description: When public content is on (app settings), site visitors (not logged in) are not able to view products in the library.
Impact: All CustomerHub Next applications
Priority: 🟠 High
Root CustomerHub URL not redirecting correctly
Status: We have implemented a temporary patch to redirect site visitors to the login page if the correct redirect is not working. Investigating further to find the cause.
Description: When public content is on (app settings), site visitors (aren't logged in) are not correctly redirected to the correct public page when clicking on the app title or logo.
Impact: Limited to some CustomerHub Next applications
Priority: 🟠 High
Intermittent outages (Resolved)
Status: Resolved
Description: Both admin and user site are being impacted by intermittent outages.
Impact: All CustomerHub Next applications
Priority: 🔴 Urgent
Log | Description |
11:51 PM EST | We have deployed a patch that has fixed the outages. |
10:45 AM EST | Both admin and user site experiencing intermittent outages. This is an urgent priority issue and we are actively investigating the cause. |
Slow page load times (Resolved)
Status: Resolved
Description: User site may be impacted by slow page load times.
Impact: All CustomerHub Next applications
Priority: 🟠 High
Log | Description |
11:51 PM EST | We have deployed a patch that has fixed the slow page load times. |
11:05 AM EST | User site impacted by slow page load times. This is a high priority issue and we are actively investigating the cause. |
09.02.2025
Intermittent outages (Resolved)
Status: Resolved
Description: Both admin and user site are being impacted by intermittent outages.
Impact: All CustomerHub Next applications
Priority: 🔴 Urgent
Log | Description |
6:36 PM EST | We deployed a permanent fix for the issue that was causing intermittent outages. Posts page has on Admin has been restored. This is now resolved. |
1:36 PM EST | We deployed a patch to prevent additional disruptions. This will temporarily disable the Posts page on Admin while we continue to troubleshoot and resolve the root cause. |
1:25 PM EST | We identified an issue with Posts that was causing the issue. We are working on a temporary patch to prevent additional disruptions. |
1:12 PM EST | Intermittent outages persist. We are actively investigating. |
12:45 PM EST | Issue persists. Investigation is ongoing. |
12:15 PM EST | We are still experiencing intermittent outages. Continuing investigation. |
11:28 AM EST | Both admin and user site experiencing intermittent outages. This is an urgent priority issue and we are actively investigating the cause. |