What It Does
CustomerHub's new Video Completion Trigger setting allows you to define the percentage of a video a user must watch for it to be considered "complete." Once a user meets this threshold, three things happen:
Tracking: A
video completedactivity is logged for that user in the Activities log.Progress Control: On all pages with a Complete button (in any Products with User Advanced delivery or Onboarding Experience steps), the button remains inactive until the threshold is met—ensuring users fully engage with your content before advancing.
(Complete button is not active until the video has been watched)
(Complete button becomes active once the video complete threshold is met)
Automation Ready: The
video completedactivity can be used to trigger automations via webhooks or connected apps like Zapier.
How to Set It Up
With CustomerHub’s Video Completion Trigger, you can set a required watch percentage that must be met to mark a page with video as 'complete'—ideal for reinforcing learning, increasing accountability, and unlocking follow-up tasks or progress.
Navigate to App Settings in the Setting menu
Set the Video Completed % Threshold (the default value is 70, meaning that 70% of a video will need to be watched by the User in order for the Video Complete Threshold to be met)
Note: This setting applies globally to all videos in your CustomerHub site.
Where it applies
Product Pages using the User Advanced product delivery method
Onboarding Steps (all of which have a Complete button)
Any embedded video hosted by CustomerHub
Integrations where
video completedis used as a trigger
Use Cases
Ensure users finish key training videos before moving forward
Gate access to tasks or downloads until videos are watched
Trigger follow-up actions in connected tools (e.g., send an email, unlock content, update CRM)