📊 What Is Activity Tracking?
CustomerHub's built-in activity tracking monitors every important action your users take inside your membership site. Every login, video watch, file download, and content interaction is automatically recorded — giving you a complete picture of user engagement.
Activity tracking powers two key features:
User Activity Pulse — a visual heatmap showing engagement patterns over time
Activity Triggers — automated actions in connected apps when specific activities occur
💡 Activity tracking is found in the Engagement section of your admin sidebar.
⚡ Activity Triggers
CustomerHub tracks the following activity triggers automatically:
User Lifecycle
Login — user logged into your membership
Inactive — user was marked as inactive
Content Engagement
Video Watched — user started watching a video
Video Completed — user finished watching a video
Audio Listened — user listened to an audio file
File Downloaded — user downloaded a file
File Uploaded — user uploaded a file (e.g., Filebox)
Page Viewed — user viewed a content page
Page Completed — user completed a product page
Product & Journey Progress
Product Access Granted — user received access to a product
Product Access Removed — user's product access was revoked
Product Completed — user completed all pages in a product
Onboarding Started — user began a journey
Onboarding Completed — user finished a journey
Onboarding Task Completed — user completed a step within a journey
Community & Social
Comment Created — user posted a new comment
Comment Replied — user replied to a comment
Comment Liked — user liked a comment
Achievements
Achievement Unlocked — user earned an achievement
💡 Use the Type filter on the Engagement page to filter the activity log by any of these trigger types.
📈 The Engagement Page
Navigate to Engagement in the admin sidebar to see all user activity in real time. The Engagement page includes:
Search bar — search by type or description to find specific activities
User Activity Pulse — a heatmap showing activity patterns over the last 30 days, broken down by day of the week and hour. Intensity levels range from none to very high
Activities table — a chronological log of every user activity, showing TYPE, DESCRIPTION, and CREATED timestamp
Filtering Activities
Click the filter icon (funnel) to the right of the search bar to narrow your activity log. The filter panel offers:
Type — filter by activity type (Login, Video Watched, Product Access Granted, etc.)
Products — filter by specific products
Days — choose the time window (default: 30 days)
Created date range — set custom From and To dates
Click Reset all filters to clear all active filters and return to the full activity log.
👤 User-Specific Activity Log
View activity for a single user by navigating to their user profile:
Go to Users in the admin sidebar
Click on any user's name to open their profile
Click the ACTIVITIES tab
The user-specific activity log shows the same User Activity Pulse heatmap and Activities table, but filtered to just that user. You can use the same search and filter tools to narrow down their activity.
💡 Click the user's name in the global Engagement log to jump directly to that specific user's activity page.
🔗 Connector Support & Automation
Trigger advanced automation in your connected apps when a specific activity occurs. Activity triggers integrate with:
Keap — tag contacts, start campaigns, and trigger sequences based on user activity
ActiveCampaign — trigger automations and apply tags when users take specific actions
Zapier — connect to thousands of apps using activity events as triggers
When an activity occurs, CustomerHub sends the event to your connected platform so you can take automated action — like sending a follow-up email when a user completes a product, or tagging a contact when they watch a specific video.
❓ Troubleshooting / FAQ
"Where is the Engagement page?"
Click Engagement in the admin sidebar. This is where you'll find the User Activity Pulse and the full activities log.
"What happened to 'Activity Pulse'?"
It has been renamed to User Activity Pulse. The functionality is the same — it's a heatmap that visualizes user engagement patterns over time.
"Can I filter activities by product or time range?"
Yes! Click the filter icon on the Engagement page or the user-specific Activities tab. You can filter by Type, Products, Days, and a custom date range.
"What are the Community activity types?"
Comment Created, Comment Replied, and Comment Liked track user interactions in your Community section. These activities are recorded whenever users post, reply to, or like comments.
"How do I set up activity triggers with my CRM?"
Check the connector-specific guides linked above for Keap, ActiveCampaign, and Zapier. Each guide walks through connecting your account and mapping activity triggers to automations.
"What does 'Achievement Unlocked' track?"
This tracks when a user earns an achievement within your membership — for example, completing a learning milestone or unlocking a badge.