🔗 Overview
Connectors are used to sync data with your existing business tools and CustomerHub. With the Kit (formerly ConvertKit) connector, you can:
Sync CustomerHub users to Kit subscribers
Create and manage Kit tags for products and segments
Apply activity tags to trigger Kit automations
Automate email sequences based on CustomerHub user activity
🚀 Get Started
Follow the steps below to connect your Kit account to CustomerHub:
Click Settings (gear icon) in the sidebar, hover over Workspace, then click Connectors.
Find the Kit card and click CONNECT.
In the connection dialog, enter your Kit API Key:
API Key — Found in Kit under Settings → Developer → API Key.
Click CONNECT to complete the setup.
💡 Once connected, CustomerHub automatically creates a corresponding Kit tag for each of your CustomerHub products. You can view the tag name and ID in each product’s settings under the Connector data section.
🔄 What Happens After Connecting
Once the Kit connector is active, the following sync occurs:
Product tags — A Kit tag is automatically created for each CustomerHub product. Apply that tag to a subscriber in Kit to grant them access in CustomerHub.
Subscriber sync — CustomerHub users are synced to Kit as subscribers. New users added to CustomerHub will also appear in Kit.
Activity tags — Activity tags are applied to subscribers in Kit based on their actions in CustomerHub, allowing you to trigger Kit automations and email sequences.
Bidirectional sync — Changes are synced in both directions via webhooks, keeping your Kit and CustomerHub data in sync automatically.
⚙️ Manage Your Connection
After connecting, click the ⋮ (three-dot menu) on the Kit connector card to access management options:
Options — View and configure connector settings.
Reconnect — Re-authenticate with Kit if your API key has changed.
Disconnect — Remove the Kit connection from CustomerHub.
⚠️ Disconnecting will stop all syncing between CustomerHub and Kit. Product tags created during the connection will remain in Kit but will no longer be managed by CustomerHub.
❓ Frequently Asked Questions
What happens when I delete a product from CustomerHub?
The associated product tag in Kit is automatically cleaned up.
What if a CustomerHub product has the same name as an existing tag in Kit?
A new tag is created in Kit with “- duplicate” appended to the name.
What happens if I delete the product-specific tag in Kit?
Reconnect your Kit connection to create a new synced tag.
Where do I find my Kit API Key?
Log in to Kit and go to Settings → Developer → API Key.