Skip to main content

Add Content to Your Membership

Learn how to add sections, modules, lessons, videos, and files to your membership so you can organize your content and deliver value to your members.

Updated this week

What is Membership Content in CustomerHub?

Membership content includes everything members can access once they join your program. In CustomerHub, you can deliver content in three ways:

  • Sections and pages built directly in the membership

  • Standalone products added into the membership

  • Member-only posts shared through your site’s feed

Each method serves a different purpose and together they create a complete membership experience.

Why Adding Content Properly Matters

Your content structure shapes how members use and understand your membership. A well-organized experience helps members:

  • Know where to start

  • Navigate confidently

  • Avoid overwhelm

  • Make consistent progress

  • Stay engaged over time

Clear content keeps your membership valuable and easy to consume.

Three Ways to Add Membership Content

There are three ways to add content inside CustomerHub:

  • Method 1: Add sections and pages directly in the membership product

  • Method 2: Add standalone products

  • Method 3: Add member-only posts

Each appears in a different part of CustomerHub and serves a unique purpose.

Method 1: Add Sections and Pages

Use this method to create core membership content directly inside the membership product.

  1. Go to Admin → Products → [Your Membership]
    This opens your membership.
    ​

  2. Open the Content tab
    This is where you add internal sections and pages.
    ​

  3. Add a Section if needed
    Sections act as modules or categories.
    ​

  4. Add a Page
    Pages act as lessons and can contain text, video, links, or files.

    1. Name your page

    2. Select a page template and Click "Create".

  5. Add your media and written content
    Upload files or embed video as needed.

    1. Example: For a "Lesson" template you will edit the video, document download, and the written content.

  6. Publish your content by clicking "Save"
    Published items become visible to members with access.

Sections and pages are ideal for your internal curriculum, welcome pages, monthly lessons, and structured content.

Method 2: Add Standalone Products (Advanced)

Use this method to include full courses, programs, workshops, or other products inside your membership.

  1. Create the standalone product separately
    Products must exist before they can be included.

    1. Go to Admin → Products → Click the + button

    2. Example: Select "Digital Download"
      ​

    3. Enter a Name and a Description and click "Create"

    4. Edit your product Content

    5. Edit your product Settings and click "Save"

    6. Set your product to "Live" and click "Save" on the Info tab

  2. Go to Admin → Products → [Your Membership] → Settings
    Included products are added here.

  3. Scroll to Included Products
    This appears under the Collections section.
    ​

  4. Select the products you want to include
    Choose one or multiple products.
    ​

  5. Save your changes
    Included products will appear in the Content tab and follow the membership’s delivery rules.

Standalone products are perfect for memberships that include courses, multi-program access, or bonuses.

Method 3: Add Member-Only Posts

Posts allow you to deliver lightweight, ongoing content that appears in your site’s feed.

  1. Go to Admin → Posts
    This opens your site-wide posting area.

  2. Create a new post
    Enter a title and add your content, such as text, images, or video.
    ​

  3. Set visibility

    1. Choose which members can access the post by selecting "Custom"

    2. Keep who it applies to "Users who have access to"

    3. Select your products

    4. Click "Create"

  4. Add your multimedia and edit your content
    ​

  5. Save and publish
    The post will appear in the member feed for anyone who has access to the selected membership.

    1. Click "Save"

    2. Toggle "Draft" to "Live"

Posts are ideal for quick wins, weekly updates, tips, announcements, and supplemental member value.

Organizing Membership Content

All internal content (sections, pages, and included products) appears in the Content tab. You can reorder items to control the member experience, especially if using User Advanced or Time Delayed delivery methods.
​

Posts appear in your site feed rather than in the membership’s Content tab, but still function as membership content when restricted to specific product access.

Examples of Membership Content Structures

  • A Start Here page plus a library of lessons

  • An all-access membership with multiple included courses

  • Weekly posts that deliver new value

  • A mix of pages, included products, and member-only posts

Troubleshooting / FAQ

“Why don’t I see a product I want to include?”
It must be created first as its own product.
​

“Why can’t members access a page?”
Make sure the page is published and the member has product access.
​

“Where do posts appear?”
Posts appear in your site’s main feed, not inside the membership’s Content tab.
​

“Can all three methods be used in the same membership?”
Yes. Many memberships use pages for core material, products for courses, and posts for ongoing updates.

Related Articles
Content Types: A Guide to Organizing Your Information
Create Your Membership Product in CustomerHub
Add Members to Your Membership
Launch and Test Your Membership
Add New Content to Keep Members Engaged
Did this answer your question?