User engagement status

Automatically segment your users by engagement status (Active/Inactive)

Updated over a week ago

Creating a membership site is hard work and requires a lot of planning, strategy, and thought. When you get a new user you want to keep them engaged so they get the value you worked so hard to develop. With the User engagement status we have made it easy for you to automatically segment your users by engagement status (Active/Inactive).

User engagement status automation

Now that you can easily find your active or inactive customers, its important to take action on that engagement or lack of.

To get started got to Connectors > click the 3 dots menu and click Options. Scroll down and enable these options in the Activity Automation section. Don't forget to click SAVE. Now you can automatically follow-up with your Users based on engagement status. For example:

  • Encourage and remind Users to log in if its been to long.

  • Reward those Users that stay engaged with special offers / rewards.

User inactive days setting

CustomerHub automatically set a User's status to "Active" or "Inactive" based on their most recent login. By default, CustomerHub will mark a User inactive if they haven't logged in within the past 30 days.

To adjust this, go to Settings > App Settings > User Engagement Threshold > Save.

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