What Is New Membership Content?
New content includes any material you add to your membership after launch to expand the experience and deliver ongoing value. CustomerHub supports three ways to add new content:
Add pages or sections inside the membership
Add standalone products to the membership
Publish member-only posts in your site feed
You can use one or all three depending on your content strategy.
Why Adding New Content Matters
Adding new content regularly helps you:
Improve member retention
Increase engagement
Provide continuous value
Keep members excited to log in
Strengthen your community experience
Fresh content—even small updates—helps your membership feel alive and evolving.
Ways to Add New Content
1. Add New Pages or Sections
Use this option to expand the internal content library within your membership.
Go to Admin → Products → [Your Membership] → Content
Add a Section if you want a new category or module
Add a Page for new lessons, training, or resources
Add text, video, files, or links
Set each new item to Live
Save your changes
New internal content will appear based on your membership’s delivery settings.
2. Add Standalone Products to Your Membership
Use this when you want to include larger pieces of content such as:
Courses
Workshops
Challenges
Bonus programs
Products you also sell separately
Create the standalone product under Admin → Products
Go to Admin → Products → [Your Membership] → Settings
Find Included Products
Add the product you want to include
Save your changes
Reorder items in the Content tab
Publish the product if it is still in Draft
Included products follow your membership’s delivery order once added.
3. Add Member-Only Posts
Posts are the fastest and easiest way to deliver new content.
Go to Admin → Posts
Create a new post
Set visibility
Choose which members can access the post by selecting "Custom"
Keep who it applies to "Users who have access to"
Select your products
Click "Create"
Add your multimedia and edit your content
Save and publish
The post will appear in the member feed for anyone who has access to the selected membership.Click "Save"
Toggle "Draft" to "Live"
Posts appear in your site’s member feed and are ideal for:
Weekly tips
Announcements
Short updates
Mini trainings
News or reminders
Posts do not appear in the membership’s Content tab; they appear in the feed but can be restricted to specific members.
Examples of New Content You Can Add
New lessons or training modules
Monthly workshops
Bonus standalone courses
New challenges or programs
Updated resources or templates
Member-only posts with tips and insights
Guest expert sessions
Quick-win videos or drills
These keep members returning and engaged.
Tips for a Strong New Content Strategy
Set a predictable cadence (weekly posts or monthly trainings)
Use posts for lightweight updates
Use pages for deeper instructional content
Use standalone products for major additions
Let members know when new content is available
Consistency drives engagement.
Troubleshooting / FAQ
“My new content isn’t showing.”
Make sure each item is set to Live.
“My included product isn’t appearing.”
Confirm it was added under Included Products and published.
“Members can’t see my posts.”
Verify the post is restricted to users with access to your membership.
“Delivery order seems incorrect.”
Reorder items in the Content tab.
“Do posts follow my delivery settings?”
No. Posts are always available immediately upon publishing.