Overview
CustomerHub offers flexible building blocks to help you organize, deliver, and scale your content. This guide breaks down the four main content types you’ll use — Pages, Products, Collections, and Posts — and shows how they work together to create engaging digital experiences.
1. Pages: The Foundation of All Content
Every piece of content in CustomerHub is delivered inside a Page. You can think of pages like individual lessons or building blocks — they contain your:
Videos
Audio
Downloads
Text
Images
Pages are organized into Sections (like chapters) and then grouped inside a Product.
2. Products: The Core Experience
A Product is a standalone experience made up of pages and sections. Users see it as one complete offering — such as a course, training, or resource bundle.
Use a Product when you want to:
Deliver a complete course or program
Guide users through structured learning
Offer a single downloadable or video series
Track progress or drip-release content
🧠 You can create Products from templates like "Course," "Program," or "Video Training."
3. Collections: Organize and Scale Access
A Collection is a wrapper that contains multiple Products — like a membership bundle or all-access pass. Collections let you assign access to many Products at once, while still controlling progress, branding, and structure within each individual Product.
Use a Collection when you want to:
Group multiple Products under one membership or offer
Sell a bundle (e.g., “All Courses” or “Monthly Library”)
Deliver a guided experience across several Products
Create tiered access levels (Starter vs. Pro)
🔄 Products can live inside one or multiple Collections — but users still complete them one at a time.
Products vs. Collections: Key Differences
Feature | Product | Collection |
Contains | Pages + Sections | One or more Products |
Viewed by users as | A single course or experience | A bundle of Products |
Progress tracking | Built-in per Product | Based on each Product inside |
Access control | Assigned individually | Assigned in bulk |
Great for... | Courses, Trainings, Downloadables | Memberships, Bundles, All-Access Models |
4. Posts: Your Personalized Feed
Posts let you share quick updates, announcements, resources, or inspiration — all delivered directly to a user’s Feed. Posts can include:
Rich text
Images
Videos
Files
Posts are ideal for community engagement, weekly messages, or informal updates. They keep your app dynamic and give users a reason to come back regularly.
Use Posts when you want to:
Share ongoing content alongside Products
Add a personal or social layer to your experience
Deliver non-structured, real-time updates
📣 Posts appear on the My Feed page and can be scheduled or published manually.
Which Should You Use?
Use a Product if you're offering...
A single course or program
A downloadable file or audio series
A guided, standalone experience
Use a Collection if you're offering...
A membership site with multiple Products
A bundle with different themes or topics
Ongoing content that’s released over time
Use Posts if you’re...
Sharing frequent updates
Adding community-style messaging
Offering lightweight, timely content