What Is Course Content?
Course content includes all instructional materials your users will consume as they progress through your lessons. In CustomerHub, this content is uploaded or embedded into pages (lessons) or sections (modules) within your Standard Product.
Content may include videos, written instructions, worksheets, audio files, quizzes, or external resources.
Why Preparing Content Matters
Preparing your course content up front helps you:
Build faster once you begin creating your course inside CustomerHub
Maintain a clear and consistent learning experience
Reduce interruptions during the build process
Ensure each lesson delivers on the course’s promise
Keep users engaged with well-structured materials
Good content planning leads directly to a smoother course launch.
Types of Content You May Need
Your course may include:
Lesson videos
Text-based instruction
PDF worksheets or downloads
Audio lessons or guided practices
Links to external tools or references
Screenshots, images, or diagrams
Practice exercises or assignments
Choose the formats that best support your teaching style and learning goals.
How to Collect or Create Your Course Content
Review your mapped course structure
Use the outline from Article #2 to determine what content is needed.List each piece of content required for every lesson
This ensures nothing is missed.Gather existing content (if any)
Import any videos, PDFs, or materials you've already created.Draft or record missing content
Create only what you need—avoid overproduction.Organize your content in folders
Group content by module or lesson to streamline the upload process.Prepare your media files in optimized formats
Ensure video/audio files are sized appropriately for web playback.Optional: Create supplemental resources
Things like checklists, templates, or cheat sheets can boost engagement.
Best Practices
Keep lesson content short and focused
Record videos in batches to save time
Use clear visuals and step-by-step explanations
Provide downloads only when necessary
Avoid overwhelming users with too many attachments
Match content type to the lesson’s purpose (demo, explanation, exercise, etc.)
Store backup copies of all media files
FAQ
Do I need video for every lesson?
No. Many courses use a mix of video and text-only lessons. Choose what best supports learning.
Should I create all content before building the course?
It’s recommended but not required. Having most content ready will speed up the build.
Can I update content later?
Yes. You can update or replace any content inside CustomerHub at any time.
What file types does CustomerHub support?
Most common formats, including video, audio, PDFs, and images.