🔗 Quick Links
💬 Viewing All Comments Across Your Site
The Comments tab in the Admin Console lets you view and manage every comment posted across your entire CustomerHub site — across all products, posts, and content pages.
How to View and Moderate All Comments
Click Comments in the left-hand admin sidebar.
You’ll see a list of all user comments made across your site, including:
The commenter’s name
The full message
Timestamp
From this page, you can:
Like comments
Reply directly to a comment
Edit your own admin comments
Delete any comment for moderation purposes
🧠 Tip: Use this view for quick moderation or to follow up on user activity without navigating to each product or post individually.
This centralized view helps you monitor engagement and manage community interaction efficiently.
🗂 Viewing & Commenting on Products
Admins can view and respond to comments directly within each product.
How to View Comments on a Product
Go to the Products tab in the Admin Console
Select the specific product (e.g., "Surfing 101")
Click the Comments tab at the top of the product editor
Here you’ll see a list of all user comments tied to individual lessons or pages in that product. Comments are grouped by page and show the user name, timestamp, and message.
Click the "Reply" link beneath a comment
Type your response and click Submit
Replies appear directly under the original comment, maintaining a threaded structure that helps users follow the conversation.
You can also:
Like comments
Delete any comment or reply as an admin
Filter comments by page using the dropdown at the top
📝 Viewing and Commenting on Posts
Admins can view post performance and jump into conversations directly from the Posts area in the Admin Console.
Comments are enabled on an individual post basis from the content section of each post.
⚠️ Post comments are enabled by default when creating new posts.
How to View Post Likes and Comments
In the Admin Console, click Posts in the left sidebar.
Review the list of posts — each row shows:
Likes (heart icon + count)
Comments (comment icon + count)
Status (Draft or Live)
Audience (who the post is visible to)
Published Date
From Posts, click the post you want to review.
Open the comments for that post (you’ll be taken to the post’s comment thread).
Add your comment in the comment field and submit it.
Once published, your comment appears on the post for any users who have access to that post, and it shows your admin profile name and image.
Comments can also be filtered by page/lesson by selecting the filter dropdown.
🧾 Adding Notes to Onboarding Experiences (User-Specific)
Admins can leave personalized messages for users on their onboarding experience or individual onboarding tasks. These notes are only visible to the user if you choose to notify them.
How to Add a Note to an Onboarding Experience or Task
Navigate to the Users tab in the Admin Console.
Click the name of the user you want to send a note to.
Open the Onboarding tab.
Locate the onboarding experience and click the right arrow button to open the message window.
Alternatively, click the arrow beside the onboarding experience title to expand the list of tasks.
Click the right arrow next to an individual task to leave a note specific to that task.
In the message window, type your note in the Message field.
Check the box labeled Notify User to ensure the message is delivered to the user.
Click Save.
✅ Notes will not be visible to the user unless Notify User is checked.
Use these notes to guide the user, answer questions, or provide helpful context for completing onboarding tasks.
🗒 Leaving Individual Notes for Users
Admins can leave private or shared notes directly on a user's profile to communicate important information or instructions. Notes can optionally be pinned so they appear at the top of the user’s dashboard upon login.
How to Leave a Note for a Specific User
Go to the Users tab in the Admin Console.
Click on the user you want to leave a note for.
Navigate to the Notes tab in the user’s profile.
Click the + Note button on the right side of the screen.
Enter a title and your message in the note editor.
Toggle Share ON to make the note visible to the user.
If Share is off, the note is private and visible only to admins.
(Optional) Toggle Pin ON to display the note at the top of the user’s dashboard.
Add any comments for admin or user reference, if needed.
Click Save to post the note.
✅ Notes with “Share” turned ON will be visible to users. Use “Pin” to highlight time-sensitive or critical info.
This is useful for personalized check-ins, feedback, or reminders outside of onboarding.
📣 Commenting from Admin Preview
Admin Preview lets you experience your site as a user would, including the ability to view and participate in comment threads.
How to Comment Using Preview Mode
Click the Preview button in the top-right corner of the Admin Console.
Navigate through your site as a user would.
Open a product page, post, or lesson that supports comments.
Scroll to the comment section and enter your message.
Press Enter or click the Submit/Comment button to post.
Once published:
Your comment will appear with your admin name and profile image.
It will be visible to users who have access to that specific content.
This is useful for testing content, responding in context, or guiding users in real time.
🛠 Moderation Tools for Admins
Admins have full control over managing comment visibility and behavior.
Admin Capabilities
Like or reply to any comment
Delete inappropriate or off-topic comments
Edit your own admin comments (depending on settings)
View comments grouped by product or feed location
⭐ Best Practices for Admin Engagement
Respond clearly and helpfully to user questions
Use likes to show appreciation for feedback
Maintain a positive tone and be prompt when engaging
Keep comment threads focused on the content or product topic
Monitor discussions regularly to ensure a supportive environment
🧠 Summary
This guide covers how admins can interact with users in CustomerHub by viewing and replying to comments within specific products or the User Feed, using moderation tools, and following engagement best practices to support community involvement.