What Is a Course Structure?
Your course structure is the organized outline of your modules, lessons, and learning progression. In CustomerHub, this structure is created using:
Sections (optional): groupings such as modules or phases
Pages: individual lessons, activities, or pieces of content
Mapping your structure before building helps you work faster and deliver a smoother learning experience.
Why Mapping Your Course Structure Matters
A well-planned structure helps you:
Deliver content in a logical sequence
Reduce confusion for users
Improve course completion rates
Make the build process faster and more organized
Ensure everything you include supports your course promise
Without a structure, courses tend to become overwhelming, inconsistent, or unfocused.
How to Map Your Course Structure
Start with your course promise
Use the main outcome (Article #1) as your guide.Identify the major milestones or phases your user will move through
These will become your modules (sections).Break down each milestone into actionable steps
These become your lessons (pages).Decide the sequence
Place lessons in the order users should complete them.Determine optional vs. required content
Only required material should appear in the main flow.Choose your content format for each lesson
Examples: video, text, worksheets, audio, links, downloads.Review the entire structure for clarity and flow
Ask: “Does this get users to the promised outcome efficiently?”
Example Course Structure
Module 1: Getting Started
Lesson 1.1: Course Overview
Lesson 1.2: Tools & Setup Guide
Module 2: Core Skills
Lesson 2.1: Skill #1
Lesson 2.2: Skill #2
Lesson 2.3: Practice Exercise
Module 3: Apply & Build
Lesson 3.1: Guided Project
Lesson 3.2: Submit Your Work
Module 4: Final Steps
Lesson 4.1: Review & Next Steps
Lesson 4.2: Certificate / Completion Action
Best Practices
Keep modules clear and simple
Avoid overwhelming users with too many lessons
Aim for 3–7 modules and 5–20 lessons total (varies by course type)
Make each lesson short, focused, and actionable
Use consistent naming (e.g., “Module 1,” “Lesson 1.1”)
Match the structure to your delivery style (Immediate, User-Advanced, Drip)
FAQ
Do I need to use sections (modules)?
No. If your course is short, you can use pages only. Sections are optional and helpful for larger courses.
Can I change the structure later?
Yes. You can reorder, rename, or reorganize sections and pages anytime.
Does mapping the structure affect delivery settings?
Yes. Sequential (User-Advanced) or Drip (Time-Delayed) delivery works best with a clear structure.