✳️ What is a Standard Product?
A Standard Product is the foundation for delivering digital content in CustomerHub. It includes:
Sections and pages to organize your content
Delivery rules to control access
Built-in progress tracking and engagement features
Full control over how and when users access the content
Standard Products are ideal for:
Online courses
Video series
Single-download offers
Dripped programs
Micro memberships
🧩 Standard Product Templates
When you create a new Standard Product, you’ll be prompted to choose a Product Template. Each template provides a pre-configured structure for common use cases. You can still customize everything after creation.
Template options:
Micro Membership
Launch a micro membership to start generating recurring revenue fast with minimal content requirements.Online Course
Create an online course with advanced lesson delivery, progress tracking, and sequential navigation.Training Video
Upload a single video that can be viewed on demand and automatically marked as complete when watched.Webinar Replay
Share a webinar recording with related downloads and resources on one convenient page.Drip Series
Deliver a series of videos or content sections that unlock based on a set schedule (e.g., daily, weekly).Digital Download
Offer a single downloadable file (PDF, worksheet, etc.) with instructions and a branded layout.
💡 Want full control? Choose Start from scratch to build a product from the ground up.
🛠️ How to Create a Standard Product
Go to Products
From your admin dashboard, navigate to the Products section.Click “+ New Product”
Choose “Standard Product”
Select the Standard Product type when prompted.Pick a Product Template
Select one of the templates above to get started with a tailored setup.
Enter your product details
Add a product name, description, and optional category.Click “Create”
You’ll be taken to the product dashboard where you can add content and configure options.
📁 Tabs Inside a Standard Product
Each Standard Product includes 4 key tabs:
1. Info Tab
Set basic information and view connector sync status.
Name – The product title shown to users
Slug – The unique URL ending for the product
Description – Shown in search and Library previews
Image – Custom image for your product card
Category – Groups your product in the user Library
Connector Info – Shows integrations with Stripe, Keap, ActiveCampaign, and more
2. Content Tab
Add and manage your content.
Sections – Organize content into modules or topics
Pages – Add content using various page templates (Lesson, Video, Download, etc.)
LIVE Status – Ensure pages are marked LIVE to appear to users
Drip Settings – Delay content access by days or fixed dates
3. Comments Tab
Enable and manage user discussions.
View Comments – See all user-submitted comments
Filter by Page – Review comments per page
Reply & Moderate – Engage with users directly
Enable/Disable – Controlled via Settings Tab > Advanced Settings
4. Settings Tab
Control access, pricing, delivery, and product behavior.
Product Access – Choose who can view the product
Purchase Method – Assign pricing and connect to a checkout
Delivery Method – Options include:
Immediate
Dripped
User-Advanced
Advanced Settings – Toggle visibility, progress tracking, comment permissions, and more
🚀 Publishing Your Product
Make sure your product is fully ready before going live:
Set all content sections and pages to LIVE
Configure your access rules and delivery method
Add pricing or connect a checkout flow
Use the top toggle to mark the product from DRAFT to LIVE
Test access using a test user or checkout flow
⚠️ It’s essential to test your site as a real user to confirm product access and navigation work correctly. Follow our Test User Setup guide to create a test account and validate the experience.
Once published, your product will:
Appear in the user Library (if set to show)
Be accessible via direct link, sales page, or checkout
Start tracking user progress and engagement
✅ Best Practices
Start with a Template – Pick the closest-fit product template to save time.
Keep Content Sections Focused – Use short titles and keep related content grouped together.
Use Progress Tracking – Enable progress indicators so users know what’s next.
Preview Before Launch – Test access, navigation, and purchase flows before going live.
Mark Everything LIVE – Pages, sections, and the product itself must be set to LIVE to be visible to users.