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CustomerHub Overview: How It Works and What It Does

A tour of what CustomerHub does — the hosted, password-protected site it builds for your digital products, plus product templates, community and engagement features, user management, and integrations.

🧭 Overview

CustomerHub automatically creates a password-protected, hosted website for your digital products, including all of the complex technology behind it. This includes a login page, a product library page, and tailored experiences for each of your digital products.


📦 Products & Templates

CustomerHub provides best-practice templates so you can create online courses, membership sites, and other digital products like a pro. All you have to do is select a template, add your content, and publish your product!

Your products are then dynamically added to your site and ready for your customers. Products can be organized into Collections — bundles that group multiple products under a single membership or offer for easy access management.

You'll get a beautiful design and advanced features like progress tracking, drip content delivery, and more without investing a significant amount of time and money learning how to do it.

Pages within your products support a variety of content types including videos, audio, downloads, text, images, and Snippets — reusable content blocks you can embed across multiple pages to keep your content consistent and easy to update.


📣 Community & Engagement

CustomerHub includes a built-in Community hub where you can share posts, organize discussions into topic-based Spaces, and foster user interaction. Community features include:

  • Posts & Spaces — Share updates, announcements, and resources organized by topic

  • Achievements & Leaderboard — Gamify the experience with badges, milestones, and user rankings

  • Content Moderation — Review reports, approve pending content, and manage community health

User Journeys guide users through structured onboarding and goal-tracking experiences — walking them through key actions like completing a product, joining a space, or reaching a milestone.


👥 User Management & Automation

Once you make a sale using a connected system, CustomerHub automatically creates a login for your customers so they can access the products they've purchased.

CustomerHub makes managing your knowledge business a breeze by giving you the ability to easily manage your users, add products, or update your theme design in just a few clicks. Additional tools include:

  • Segments — Group users by behavior, product access, or custom criteria for targeted content delivery

  • Action Links — Trigger automations like granting product access, tagging users, or enrolling users in journeys with a single link

  • Custom Merge Fields — Personalize content with dynamic fields that pull user-specific data

  • Activity Pulse — Monitor user engagement and identify trends at a glance


🔗 Integrations

CustomerHub connects with a variety of platforms to streamline your workflow, including Keap, ActiveCampaign, HighLevel, Stripe, Zapier, Zoom, YouTube, Google Drive, and more — allowing you to automate user provisioning, payment processing, and content delivery across your tech stack.


🚀 Get Started

Create a beautiful and user-friendly experience your customers will love and an online business that's easy to manage and grow with CustomerHub!

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