Accessing your App Settings
To access your App Settings, click on the gear ⚙️ in the bottom left navigation and select App Settings from the list.
🤞Don't forget to click save after making your changes.
Basic Settings
Name - This is used in all CustomerHub emails that are sent to your members. This name will also appear in your site navigation bar if you have not uploaded a logo to your Brand Center.
Subdomain - This is the CustomerHub subdomain that you selected when creating your account. Your membership site login and all emails sent to your members will include this subdomain. For example:
Site URL:
https://[subdomain].customerhub.comFrom email address:
[subdomain]@customerhub.com
If you need to change your subdomain, please contact our support team for assistance.
Changing your domain name may cause confusion to existing members. We recommend properly communicating to your customers before requesting this change.
Support Email Address - This is the email address used when customers reply to invite/password emails. By default, we use the email address specified when you signed up for your account.
User site Settings
Enable Public Content - When this option is enabled it allows visitors to see your Navigation pages, Feed Page, and Library page without logging in to your site.
Enable User Filebox - When this option is enabled users will get access to a personal filebox where they can upload and download files. Any files that they've gained access to from your products can be downloaded here.
Enable Instant Email Notifications - Additionally, you can enable this option to have the user receive an email notification when you upload new file content to the filebox.
Advanced Settings
User Engagement Threshold - You can set this threshold to the number of consecutive days with no logins to trigger the 'Inactive' status for a user. (default: 30 days) This setting helps you automate follow-up and manage user engagement.
Enable generic new user email - When this is enabled, new users will be sent an email with account login instructions. Note: this only occurs when a user is first added to your site.