ℹ️ Spaces and member posting require the Engage version of CustomerHub. On Educate, the community feed is admin-post only.
📰 What Is the Community Feed?
The Feed is the content hub of your Community. It's where you create and manage posts, organize them into topic-based spaces, and control who sees what. Think of it as your community's news feed — the central place where users discover and engage with your content.
Navigate to Community → Feed in the admin sidebar to get started. The Feed page has two tabs:
POSTS — Create, manage, and publish community posts
SPACES — Organize posts into topic-based groups with audience controls
💡 The Feed card on the Community hub shows a live count of posts this week, so you can see activity at a glance.
📝 Managing Posts
Click the POSTS tab to see all your community posts. The posts table includes these columns:
THUMB — Post thumbnail image (if one exists)
TITLE — The post title (click to open the post editor)
SPACE — Which space(s) the post belongs to, shown as tag chips. Posts can appear in multiple spaces.
LIKES — Number of likes (heart icon)
COMMENTS — Number of comments (speech bubble icon)
PUBLISHED — Date and time the post was published
Status — LIVE (published) or DRAFT
Use the search bar to find posts by title or simple ID. Toggle between list view and grid view using the icons in the top-right corner. Click the + button to create a new post.
Notice the breadcrumb navigation at the top: Community / Posts. Click Community in the breadcrumb to return to the hub, or use the back arrow (←) next to the Feed title.
✏️ Creating and Editing Posts
Click a post title in the POSTS tab to open the post editor, or click the + button to create a new post. The editor is split into two panels:
Left Panel — Content
ADD MULTIMEDIA — Attach images, videos, or other media to your post
Message — A rich text editor with formatting tools: Bold, Italic, Underline, Bulleted list, Numbered list, Link, and Text color
Right Panel — Settings
Title — The post headline users will see
Slug — Determines the post's URL (
/feed/slug)Spaces — Choose one or more spaces where this post will appear. Users of any selected space will see it.
Display comments for this post? — Toggle to enable or disable comments
Feature this post? — Pin the post so it appears prominently in the feed
Links — Attach external links to the post
Use the LIVE/DRAFT toggle at the top to control whether the post is visible to users. The post editor also shows tabs for CONTENT, COMMENTS, and LIKES so you can manage all aspects of a post in one place.
🗂️ Managing Spaces
Spaces are topic-based sub-communities that let you organize posts into focused groups — such as a space for a specific product, a segment of your audience, or a custom topic. Users only see spaces they have access to.
Click the SPACES tab to see all your spaces. The table shows:
NAME — The space name and optional description
KIND — The space type: Custom (created by you), all_users (built-in, visible to all registered users), or everyone (built-in, includes visitors)
AUDIENCE — The audience rule applied to this space
POSTS — Number of posts assigned to the space
Status — LIVE or DRAFT
Use the search bar to find spaces by name. Click the + button to create a new space.
🏗️ Creating and Editing a Space
Click a space in the list (or the + button) to open the space editor. The editor has two tabs: INFO and POSTS.
INFO Tab
Configure the space's core settings:
Icon — Click Change icon to pick an icon for this space
Name — The space name users will see
Description — A rich text description explaining what this space is about (supports Bold, Italic, Underline, lists, links, and text color)
Visible to users — Toggle to show or hide this space from the member-facing community
LIVE/DRAFT toggle — Control whether the space is active
Audience Settings
On the right side of the editor, the Audience section controls which users can access the space. Click the Audience dropdown to choose from these options:
All users — Every registered user can see posts in this space
Everyone (including visitors) — All users plus non-logged-in visitors
Specific users — Only selected individual users
Users with product access — Users who own specific products (select products below)
Users in a segment — Users belonging to a specific segment
Users in a journey — Users enrolled in a specific journey
Depending on your selection, additional fields appear:
Match — Choose "Users who own any of these products" or "Users who own all of these products"
Selected products/segments/journeys — Pick the specific items to match
POSTS Tab
Click the POSTS tab inside a space to see all posts assigned to it. If the space has no posts yet, you'll see a "No posts yet" message with a CREATE A POST button to add one directly from the space.
💡 Use audience targeting to create exclusive spaces. For example, create a "Premium Members" space visible only to users who own your premium product.
👤 User-Facing Experience
On the member-facing site, Community appears as a navigation item. When users visit the Community page, they see:
Spaces panel — A sidebar on the left listing available spaces. Users can click a space to filter posts to only that topic. "All" shows all posts the user has access to.
Post feed — The main content area showing posts from the selected space(s), with like and comment counts
Leaderboard panel — A sidebar on the right showing the community leaderboard
Users only see spaces they have access to based on the audience rules you configured. This means different users may see different spaces depending on their product access, segment, or journey enrollment.
💡 A post can belong to multiple spaces. Users who have access to any of the assigned spaces will see the post in their feed.
🔀 What Changed from Posts
⚠️ If you were using the standalone Posts page, here's what changed with the new Community hub.
The Posts link in the sidebar is now called Community
Your existing posts are in Community → Feed
The Access Control column has been replaced by SPACE — posts are now organized into spaces instead of using simple access control tags
New Spaces feature lets you organize posts into topic-based groups with audience targeting
Posts can now belong to multiple spaces at once
Breadcrumb navigation (Community / Posts, Community / Spaces) makes it easy to move between sections
⚙️ Feed Settings
Click the SETTINGS tab on the Feed page (Community → Feed → SETTINGS) to configure how posts appear and what users can do with their own content.
Post Defaults
Default feed sort — How the feed is ordered by default. Options include Featured first (featured posts stay on top, everything else follows the secondary sort).
Then sort by — The secondary sort applied after featured posts (e.g., Newest).
Max attachments per post — The maximum number of files a user can attach to a single post. Set to 0 to disable attachments entirely.
Default space for new posts — The space pre-selected when creating a new post. Set to Automatic (primary space) or No space pre-selected.
User Permissions
Allow users to edit their posts — Toggle on to let users edit published posts
Edit window (minutes) — How long users have to edit a post after publishing. Set to 0 for unlimited.
Allow users to delete their posts — Toggle on to let users remove their own posts
Allow users to edit comments — Toggle on to let users edit their comments
Comment edit window (minutes) — How long users have to edit a comment. Set to 0 for unlimited.
Allow users to delete comments — Toggle on to let users remove their own comments
💡 If you want to prevent users from changing content after the fact, turn off the edit and delete toggles. If you want a grace period, set the edit window to something like 5–15 minutes.
📋 Quick Reference
Task | How To |
View all posts | Community → Feed → POSTS tab |
Create a post | Click + on the POSTS tab |
Edit a post | Click the post title in the POSTS list |
View all spaces | Community → Feed → SPACES tab |
Create a space | Click + on the SPACES tab (or + in a post's Spaces field) |
Set audience rules | Space editor → Audience dropdown |
Assign a post to spaces | Post editor → Spaces field (right side) |
Feature a post | Post editor → "Feature this post?" toggle |
Configure feed settings | Community → Feed → SETTINGS tab |
Toggle comments | Post editor → "Display comments for this post?" toggle |