📢 Overview
The Announcements feature allows you to highlight important posts across your CustomerHub site. Whether you want to welcome new users, promote limited-time offers, share critical updates, or highlight upcoming events, featuring a post provides a powerful way to communicate with your audience in real time.
When a post is featured, it appears with a ✨ Featured badge in the Community feed, making it stand out from regular posts.
Zoomed view — ✨ Featured badge on the post:
✏️ Creating an Announcement
Announcements are created from Posts using the "Feature this post?" toggle.
To feature a post:
Navigate to Community → Feed in the admin sidebar
Click on an existing post, or create a new one using the + button
On the post detail page, toggle "Feature this post?" to ON
Click SAVE
Zoomed view — "Feature this post?" toggle:
When this setting is toggled on, the post will automatically be featured for the audience you have specified in the Spaces setting. Users of any of the selected spaces will see the featured post.
💡 Pro tip: Use the Spaces dropdown to control who sees your featured post. You can target specific spaces like "All Users," a product-specific space, or custom audience segments.
🖱️ Announcement Interactions
Clicking on a featured post — on the Dashboard, clicking the featured post card will redirect the user to that post in the Community feed.
Engaging with featured posts — users can like, comment, and interact with featured posts just like any other post in the Community feed.
Featured badge — featured posts display a ✨ Featured badge next to the author's name in the Community feed, making them stand out from regular posts.
⚠️ Announcement Limitations
Keep the following limitations in mind when using announcements:
You can feature up to three posts at one time.
Featured posts are visible to users of the Spaces assigned to the post.
Only published (LIVE) posts can be featured — draft posts will not appear even if the toggle is on.
⚠️ Note: To stop featuring a post, simply toggle the "Feature this post?" setting back to OFF and save.