Multimedia is a key part of delivering a rich, engaging experience in CustomerHub. You can add videos, audio files, PDFs, and other media to your pages — and manage all of your uploaded content from one central library.
This guide covers:
📥 How to add multimedia to pages and products
🗂 How to manage your multimedia in the Media Library
📥 Adding Multimedia to CustomerHub
You can add multimedia in two ways:
✅ Method 1 — Add from the page or lesson editor
Open the editor for any page or lesson
Click the “Add Content” icon to add a new content block
Select the Multimedia block
Click Upload a file from your computer or select an existing file from your multimedia library
The media will appear embedded in your content
- OR -
Edit an existing content block and click "Change (multi-media type)"
Select an existing file from your multimedia library or click the “+” icon to add new multi-media
You can add multiple media blocks and move them wherever you like on the page.
✅ Method 2 — Add from the multimedia library
Go to Settings > Multimedia
Click the Upload button
Select the file(s) you want to upload
These files will now be available in your library for use in any page, product, or post
📁 Supported File Types
Images (.png, .jpg, .jpeg, .gif)
Videos (.mp4)
Audio (.mp3)
Documents (.pdf, .doc, .xls, .ppt)
⚠️ Large video files (1GB+) may take longer to upload and process.
💡Tip: Use the File link option to let users download a file
Add a Button or Text Link block
Click the link icon and choose File
Upload or select your file from the library
🗂 Managing Your Multimedia
Overview
The Multimedia Library is your go-to hub for storing, organizing, and managing all your media assets within CustomerHub. From images and videos to audio files and documents, this centralized library ensures that all your content is easily accessible and efficiently managed.
Accessing Your Multimedia Library
To access your multimedia library, simply click on the image icon in the main navigation:
✨ Key Features
Easily review your multimedia storage, plus search, filter, and manage all of your multimedia in one place. Refer to the numbered items below for an overview of each feature:
Multimedia Storage - Check your total multimedia storage by type.
Search by File Name or Simple ID - Quickly locate specific media files.
Filter by Type - Filter your library by specific media type.
Click to Rename - Update media names inline for better organization.
Download or Delete Media - Download or Delete individual items.
Check Usages - See where each media file is used throughout your site.
Free Up Space - Easily remove unused media.
👀 Viewing Media Usages
The new Usages column shows where your multimedia files are being used within CustomerHub.
You can:
Instantly see all pages, products, or content items where your file appears.
Click on any usage pill (e.g., Surfing 101 - Welcome, Web Logo) to go directly to that item.
This feature helps you confidently manage your assets—so you always know which files are safe to update or delete.
🗑️ Bulk Delete (Free Up Space)
If you’re running low on storage or simply want to tidy up, use the Free Up Space button to quickly remove unused media.
After clicking Free Up Space, you’ll see a list of all media files that have no usages (i.e., not currently linked anywhere in your site). You can review and confirm which files to delete—all in one convenient view.
💡Tip: Use this feature regularly to optimize your storage and keep your media library lean.
The improved Multimedia Library not only helps you manage your files but also gives you full visibility into where they’re used and how to optimize your storage. With built-in usage tracking and a streamlined cleanup workflow, managing your content has never been simpler—or faster.