ℹ️ Creating posts as a member requires the Engage version of CustomerHub. On Educate, only admins can post to the feed.
📝 What Are Posts?
A Post is a type of content that can include multimedia (videos or images), messages, and links. Posts are part of the Community section and appear in the User Feed, organized into Spaces. Users only see posts from Spaces they have access to.
Posts are a powerful tool for targeting key user segments and boosting engagement on your CustomerHub site. They can be used to share important updates, promote events, generate interest in paid offerings, deliver exclusive content (such as through micro-memberships), or complement existing products.
✏️ Creating a New Post
To access your posts, click Community in the sidebar, then click the Feed card. This opens the Feed page, which displays all your posts organized by Spaces.
The Feed page has two tabs:
POSTS — Lists all posts with their title, assigned Space, likes, comments, and publish date.
SPACES — Lists all Spaces with their name, kind, audience, and post count.
To create a new post, click the blue + icon in the top-right corner.
Type out the title you want for the post and select which Spaces this post belongs to. You must choose at least one Space—users of any selected Space will see it.
Once you’ve created your new Post, the post editor opens with three tabs: Content, Comments, and Likes.
📄 Post Content
The Content tab is where you build and configure your post. It includes multimedia, message text, post settings, and links.
Multimedia
Click + ADD MULTIMEDIA to add either an image or a video to your post. These can be ones that have already been added to your Media Library or a brand new file uploaded from your local device. If a video is selected, you will also have the option of changing the thumbnail after the media is selected.
Message
This field will display whatever text is entered underneath the multimedia area. The message editor includes a rich text toolbar with options for bold, italic, underline, ordered and unordered lists, links, and text formatting.
💡 Add emojis to enhance and highlight your content. ⭐📢🎉
Window: Press Windows + "."
Mac OS: Press Fn + E or 🌐 + E
Title
This is the main heading text for the post and will be included in the notification email when publishing (if you choose to send a notification when publishing the post). The name of the post can also be used to help you find it among other posts as an admin.
Slug
This will be used in the URL for your post (/feed/slug).
ℹ️ Example: https://demo.customerhub.com/feed/surf-club-announcement
Spaces
Selecting a Space for your post determines who will be able to see it. Spaces are a way to organize your posts into groups based on products, segments, or custom audiences. Each post must belong to at least one Space.
You can manage your Spaces from the SPACES tab on the Feed page. There are different kinds of Spaces:
Everyone — Anyone can view posts in this Space, including anonymous visitors to your site.
⚠️ Posts in an “Everyone” Space will be visible to people who are not logged in ONLY if you have Public Content enabled in App Settings.
All Users — Only Users who have a login to access your content can see posts in this Space.
Custom — This option lets you create a Space for a specific audience, such as users with access to certain products. Use Custom Spaces to target specific user segments with tailored content.
💡 Creating posts in a Custom Space targeting users who do not have access to a product is a great way to boost day one sales for a product launch!
Display Comments for This Post?
This toggle determines whether logged-in users will be able to comment on the post.
Feature This Post?
Enabling the Feature this post? toggle will create a site-wide announcement at the top of your CustomerHub website for the users who can view this post based on its assigned Spaces.
Links
Add a call to action for your post. It can be linked to:
A Product (Learn More)
A payment link (one that has already been added to a Product)
A Navigation Item (Learn More)
File (to download)
External Link (make sure to include the whole link starting with either https:// or http:// for best results)
💡 You can add as many links as you want but we recommend adding one for the primary call-to-action, and a second one for the secondary call-to-action (if necessary). If you feel the need to include more links, we recommend creating a separate post for this.
💬 Comments and Likes
The Comments and Likes tabs allow you to see all of the end users who have engaged with your post.
Comments and Likes can also be viewed on the Activities log.
🔔 Post Notifications
When setting a post into Live mode, you will have the option of sending a post notification to all eligible users based on the post’s assigned Spaces, as pictured below:
If you elect to send the post notification, CustomerHub will send a notification email to all eligible users, as pictured below:
💡 Post notifications are a great way to quickly and easily send announcements, promotions, and other important communications to your CustomerHub users.
For a list of other email notifications go here.