What is your browser cache?
Your browser stores temporary files (like scripts, images, and site data) so websites load faster. But over time, this cache can become outdated and cause issues—especially after updates to CustomerHub.
Clearing your cache forces your browser to load the latest version of CustomerHub files.
🧰 Common CustomerHub Issues That Clearing Cache Fixes
502 Gateway errors
Missing buttons or features
Theme or branding not updating
Old sales page versions showing
Login or access issues
Settings not saving correctly
Error messages that seem outdated
🧹 How to Clear Your Browser Cache
💻 On Desktop
In Google Chrome (Mac/PC):
Open Chrome and click the three dots in the top-right corner
Go to Settings > Privacy and security
Click Clear browsing data
Set the Time range to All time
Check Cached images and files only
Click Clear data
Refresh your CustomerHub tab
In Safari (macOS):
For full control, turn on the Develop menu:
Click Safari > Settings (or Preferences)
Go to Advanced > check Show Develop menu in menu bar
From the top menu bar, click Develop > Empty Caches
Refresh your CustomerHub tab
Alternate option:
Go to Safari > Settings > Privacy > Manage Website Data… > Remove All
In Firefox:
Click the three bars (☰) in the top right
Go to Settings > Privacy & Security
Scroll to Cookies and Site Data > click Clear Data
Check Cached Web Content only
Click Clear
Refresh your CustomerHub tab
📱 On Mobile
Safari on iPhone/iPad:
Go to Settings > Safari
Tap Clear History and Website Data
Confirm by tapping Clear History and Data
Chrome on Android:
Open Chrome > tap the three dots
Tap History > Clear browsing data…
Set Time range: All time
Check Cached images and files only
Tap Clear data
🧪 Still Having Issues?
Try these next:
Use Incognito/Private mode to rule out extensions
Try a different browser (Chrome, Safari, Firefox)
Do a hard refresh:
Ctrl + F5(Windows)⌘ + Shift + R(Mac)
💬 Still stuck? Message us in chat — we’re happy to help!